Locals go Half Price – Terms & Conditions and FAQs

• This promotional offer is valid on tickets for use from Saturday 5 April 2025 – Monday 21 April 2025 inclusive.
• Locals go half-price tickets are valid for one day only and must be redeemed within the promotional dates.
• Offer available on new online ticket purchases only and subject to availability.
• Offer also available on Universal Credit tickets which are available to purchase onsite only. Proof of eligibility required.
• Offer applies to new ticket orders only. No adjustments can be made on previous ticket purchases.
• Offer cannot be used alongside any other discounted ticket offer and is not applicable to group and school parties.
• Any attempt to redeem offer tickets before 5 April or after 21 April will result in non-acceptance.
• This offer excludes entry to separately ticketed events, activities and tours including but not limited to Walking Brunel’s Bristol, Dockyard Tours, Private Guided Tours, Sunday roasts.
• Tickets are subject to availability.
• Tickets are non-exchangeable and non-refundable and may not be resold.
• A BS postcode must be entered in the billing details field at the time of purchase. This will be checked on arrival at Brunel’s SS Great Britain. We reserve the right to refuse entry to anyone we believe is failing to comply within the parameters of this offer.
• The SS Great Britain Trust reserves the right to amend or cancel this promotion at any time.
• Once tickets have been purchased an email will be sent with the ticket confirmation. It is the purchaser’s responsibility to ensure that the email details are correct at the time of purchase.

Before you start: Here at SS Great Britain, we call all adults aged 17 years and over Passengers and children aged 3 years and under Nippers. As we use these nautical names for our tickets, we’ve used them in our FAQs too.

Q. How do I purchase ‘half price for locals’ tickets?

A: You will need to visit our web page specifically for the half price tickets and select the date and time you’d like to visit, add as many tickets as you need into your basket and complete the purchase. After this you will receive your tickets by email and you’ll need to show those to our friendly crew when you arrive, along with a letter for proof of address in a BS postcode. These tickets must be purchased online in advance*.

*This excludes half price Universal Credit and Refugee tickets for locals which must be purchased at the tills on arrival.

Q. Is there a limit on the number of half-price tickets I can purchase?

A: Yes, purchases are capped at ten tickets per transaction.

Q. Do I have to book a timeslot?

A: The Easter holidays can be a very busy time for us so to make sure everyone has the space they need to explore, we have limited the number of people that can enter as part of this offer throughout the day. This means you will need to book a timeslot but don’t worry if you’re not sure when to book for, we’re able to cancel and amend timeslots easily if your plans do change! You can do this here insert link.

Q. Can I purchase ‘half price for locals’ tickets on the door?

A. No, this is an online offer only.

Q. Is this offer valid on Universal Credit too?

A: Yes, these tickets will only be available to purchase on the door. For Universal Credit tickets, proof of eligibility is required which can include a letter from DWP confirming receipt of Universal Credit, a bank statement showing a transaction from DWP or an email from DWP confirming receipt of Universal Credit.

Q: The date/time slot I want to book is not showing any availability?

A: This means that date or timeslot is fully booked, and you’ll need to choose another date or time to visit. Mornings tend to be most popular, so try looking at time slots from 12pm onwards.

Q. Will I have to show proof of address when I arrive?

A BS postcode must be entered in the billing details field at the time of purchase. This will be checked on arrival, and you may be asked to provide proof such as a utility bill, council tax bill or ID showing your residential address to verify. We reserve the right to refuse entry to anyone we believe is failing to comply within the parameters of this offer.